Refund policy

We want you to understand the return terms before placing an order. Because Lems Supply sells products from several manufacturers, return eligibility can vary by product. Please review the Returns and Damage information on the product page before purchasing.

Requesting a return

For products whose pages offer a 30-day return window, contact us at mike@lemssupply.com within 30 days of delivery. The item must be unused, uninstalled, in resalable condition, and in its original packaging with all included parts and materials. Please include your order number and the reason for the return.

Do not ship an item back before receiving return instructions from Lems Supply. We will confirm whether the item is eligible and provide the correct return address and instructions. Products identified as final sale or non-returnable on their product pages are not eligible for a change-of-mind return.

Ohio Flame fire pits do not have a guaranteed change-of-mind return window. If an Ohio Flame product is new, unused, resalable, and in its original packaging, contact us and we will ask the manufacturer whether a return can be accepted. The customer is responsible for the return shipping cost of an approved change-of-mind return.

For other approved change-of-mind returns, the customer is responsible for return shipping unless the applicable product page expressly states otherwise. Large items may have substantial return freight costs. We will explain any applicable return charges before you authorize a return.

Damage, defects, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, missing parts, or incorrect, email mike@lemssupply.com as soon as possible. Include your order number and clear photographs of the item, packaging, shipping label, and any damage. We will help coordinate an appropriate resolution with the supplier. Please keep the original packaging until the issue is resolved.

Refunds

After an approved return is received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund. Please contact us at mike@lemssupply.com before refusing a delivery or returning an item.